Before you start
You need an SME Professional account and a BulkSMS account with credits.
Once connected, you can:
- Send text messages from the message icons throughout SME Professional. A pop-up opens with your pre-set message, ready to complete and send.
- Save, edit and reuse message templates, or write one-off messages.
- Send messages in bulk to many recipients at once.
- Automatically confirm viewings and appointments, notify tenants of contractor visits and scheduled maintenance, and send arrears reminders.
- Have replies converted to emails and sent to an inbox you choose.
Every message is recorded in SME Professional, so you can see all communication for a property in one place.
Create a BulkSMS API token
Log in to your BulkSMS account and go to Settings > Developers.
Click Create API Token and give it a name you'll recognise, for example SME Professional.
Copy the Token ID and Token Secret and keep them somewhere safe. The secret is only shown once.
Connect BulkSMS in SME Professional
Log in to SME Professional and open the help centre article BulkSMS – Setting up the integration. You need to be logged in to SME Professional to view it.
Follow the steps in the article to enter your BulkSMS details in SME Professional.
If you want replies sent to you by email, set the inbox that replies should go to.
Send a test message
In SME Professional, click a text message icon on a record with your own mobile number. Check the pre-filled message, complete any details and click send.
Check that the message arrives, then open Sent Messages in BulkSMS to see its delivery status.
Troubleshooting
Messages aren't sent: check the BulkSMS details entered in SME Professional, and that your BulkSMS account has enough credits.
A message isn't delivered: check the recipient's number in SME Professional, then look for the message under Sent Messages in BulkSMS. If it isn't there, contact SME Professional support.
Replies aren't arriving by email: check the reply inbox set in SME Professional.
All setup and ready to go!
If you have any questions about your BulkSMS account, please contact our support team. Include your account name and put SME Professional in the subject line, and we'll be happy to help.
For help with SME Professional itself, contact SME Professional support.