When we say we offer two-way messaging, we mean that SMS message recipients are able to reply directly to your SMS message. Their response be routed to your BulkSMS account and you can have a two-way conversation, just like any normal SMS conversation.
Two-way SMS message replies are local in the following countries:
- Hong Kong
- Republic of Ireland
- South Africa
- United Kingdom
- United States of America
When SMS replies are local it means that when an SMS recipient replies to the SMS message you sent, the cost incurred by the sender will be that of a standard local SMS message within that country.
Should the SMS recipient be based in another country, you will need to test the various mobile networks to ensure that replies are possible and also determine the cost to reply. Replies may use another country’s mobile network, in which case the cost for the SMS recipient to respond may be higher than that of a standard local SMS message as it will be sent internationally (i.e. across borders).
Repliable messages to countries outside of the above list will normally carry a Sender ID with a number from our United Kingdom reply pool, but there are some exceptions. Notably, replies from Austria and Switzerland will go through the German number reply pool, and replies from New Zealand will go through the Australian number reply pool.
We also offer incoming numbers - this means that anyone can send an SMS directly to your BulkSMS account and you are then able to respond as needed.