How it works
Native app · inside Freshdesk
BulkSMS for Freshdesk extension
An app that runs inside Freshdesk, so agents can text customers while they work on a ticket.
- SMS from Freshdesk. Text a contact without leaving Freshdesk.
- Templates with ticket details. Use your message templates, including agent and ticket fields such as the ticket subject.
- Replies on tickets. Replies are added to the contact's open ticket, or start a new one.
Bulk messaging · Integration Gateway
BulkSMS Integration Gateway
Where you connect Freshdesk and send bulk SMS to your Freshdesk records.
- Bulk SMS. Send one message to every contact of a Freshdesk company, or the contacts a custom query finds.
- Templates and tokens. Save messages you send often, and personalise each one with Freshdesk fields.
- Preview before you send. Check a sample of personalised messages, with the recipient count and message parts.
- Delivery reports. See what happened to every message, with totals for each send.
Also included
- Companies. Send one message to every contact of a company.
- Custom queries. Build a query to choose exactly which contacts receive a message.
- Activity updates. Sent messages, deliveries, failures and replies appear on the contact's timeline.