Access your online account from any web browser.
Two-way SMS functionality that integrates with multiple platforms.
Manage your SMS communications from your desktop.
Send bulk SMS text messages using our iOS mobile app.
Receive incoming messages directly from your customers.
Get your own 5 digit shortcode.
Find out more about the SMS solutions we offer here.
Integrate using our API and send SMSes automatically.
Take a read through our APIs and see what suits you.
Featuring our infographics, how to’s and industry specific use cases.
A useful resource for those with questions. FAQ’s and video tutorials.
A look into how our customers are innovating with our products.
Practice safe sending. Check out the regional regulations for your country.
Highlighting the current trends and hottest news in the messaging industry.
Log into your BulkSMS.com online account here.
Log into the BulkSMS Integration Gateway here.
At BulkSMS we take data protection seriously and work hard to ensure that we are compliant and up to date with the latest data protections laws and regulations. We have put organisational and technical measures in place to align our data privacy and data security controls with laws and regulations such as GDPR, DPA and POPIA.
To help you, we’ve listed the most commonly asked questions around our data protection policies and processes.
Our current technical hosting infrastructure is not able to limit the transfer of data outside of the European Union (EU) or European Economic Area (EEA). While we do host production data in Ireland, back-up logs are stored at the Teraco datacentre in Cape Town, South Africa.
To address concerns about the governance of cross-border data transfers outside of the EU/EEA, we have a Data Protection Addendum (DPA) available, with Standard Contractual Clauses (SCCs), that are available for your review and signature here.
Yes, we do. Please click here for our current list of sub-processors.
We hold our customer data in Amazon Web Services (AWS) datacentres located in Ireland. We also undertake back-ups of logs to the Teraco datacentre in Cape Town, South Africa.
We hold personal data relating to your use of our business messaging service. This is personal identifiable information related to your BulkSMS account, what we call "Client Data”, and the personal data of your customers, employees or other parties to whom you send messages to, what we call "Message Recipient Data".
Message Recipient data:
In fulfilling our contractual obligations to our customers, the personal data transferred will be subject to the following basic processing activities as legitimate business interests for processing client data:
We retain your data as follows:
Yes, we make use of AWS EBS encryption at rest. AWS manages the keys and uses them to write and read data from the data volumes they host for us, which means that no person has the keys. Click here for more information.
Yes, and we are in the process of updating our Disaster Recovery and Business Continuity Policy to take into account the recent migration of our IT infrastructure to AWS.
Yes, we have an informal incident management programme that has been reviewed by management.
Our standard response time is 48 hours.
We do not have a formal BulkSMS Brexit Plan document, but we do rely on the guidance of the Information Commissioner's Office (ICO). We have found the guidance of the ICO instructive for managing uncertainty surrounding data protection law before the end of the UK’s transition period with the EU on 31 December. Specifically, this ICO guidance points to the need to have Standard Contractual Clauses (SCCs) in place for any cross-border data transfer out of the UK.
Yes, we do have a process in place to handle Data Subject Access Requests (DSARs), we would forward these requests within 24 hours or 1 working day.
While this request can be acted on manually within 24 hours, the message data would be automatically deleted from our systems after 180 days.