Automatic Top-up

We’ve made it super easy for you to keep communicating. No more stop start to your automated (or adhoc) communications. With our Auto Top-up, you can set up when to buy credits, and you can even set the limit on how much money you’d prefer to spend on SMS every month.

How? Follow these easy steps.

1. Log in to your BulkSMS account
2. Click on Credits on the left menu
3. On the top nav, click on Auto Top-up
4. Toggle the switch to “On”
5. Enter the credit level at which you’d like to Top-up
6. Choose the credit bundle you’d like to automatically buy
7. Add in the maximum amount you’d like to spend per month
8. Click Save
9. Enter your credit card details (virtual cards cannot be used)
10. Your credit card details are stored by Stripe
11. Click Save

Your Auto Top-up has now been set up! You’ll receive an email every time we top-up your SMS credits, and you’ll be able to see any of your Auto Top-up transactions on the Auto Top-up Page.

What else do you need to know?

You may have some questions on our Auto Top-up, and we’re hoping to answer them here:

Do I follow the same steps if I am a new customer and have never bought credits before?

For the most part, yes, you will follow the same process, but you need to enter your billing details and verify your mobile number before you can set up the Auto Top-up. You can do this by clicking on the Buy button and following the prompts. If your mobile number has been verified and your billing details have been captured, you'll follow the exact steps above.

Who will be billing me?

The credit card transaction will be billed by “Celerity UK”, the invoice you receive will still be a BulkSMS invoice though.

Where will I see my invoice?

Your invoice will be emailed to you as per normal. And, you’ll be able to download from the usual place in app - login, click on Credits, and then Invoices.

Is there a delay between when my credits reach my predefined level and when the top-up happens?

There may be a delay of at most 15 minutes from when you reach your predefined credit level. 

Can I specify the number of credits I want to buy?

You can only choose one of our ready-made packages.