What is Freshdesk?

Freshdesk is an online support solution that helps you manage your service desk and support requests. Freshdesk allows you to engage with your customers on the channel of their choice allowing for seamless transitions to resolve issues across channels effortlessly.

The BulkSMS Integration for ActiveCampaign

The BulkSMS Integration for Freshdesk

Access your Freshdesk contact lists directly from our ready-built SMS Integration Gateway. Send batch messages and view status and replies directly on your contact’s profile.

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Send SMSes directly from ActiveCampaign

Send SMSes directly from Freshdesk

When you link to your BulkSMS account within Freshdesk, you can set up and send SMS messages as part of the ticket logging and communications process.

Quickstart Guide Install BulkSMS for Freshdesk

Why connect BulkSMS and Freshdesk?

With this integration in place, you’ll be able to:

  • Have conversation-style chat with ticket requestors
  • Access full SMS history including incoming (reply) messages and delivery reports on your contact’s timeline
  • Create custom templates with standard and custom token fields
  • Create auto-tickets if a message is received for a contact with no active ticket
  • Auto format and clean badly formatted numbers
  • Send long messages and Unicode messages
  • Set up automations that trigger SMSes on selected events
  • Send messages from your predefined Sender ID

Getting Started

The quickest way to get started is to install BulkSMS for Freshdesk.

If you’d like to test our platform first, sign up here.

Contact us if you’d like a demo of the software.