Access your online account from any web browser.
Two-way SMS functionality that integrates with multiple platforms.
Manage your SMS communications from your desktop.
Send bulk SMS text messages using our iOS mobile app.
Receive incoming messages directly from your customers.
Get your own 5 digit shortcode.
Find out more about the SMS solutions we offer here.
Integrate using our API and send SMSes automatically.
Take a read through our APIs and see what suits you.
Featuring our infographics, how to’s and industry specific use cases.
A useful resource for those with questions. FAQ’s and video tutorials.
A look into how our customers are innovating with our products.
Practice safe sending. Check out the regional regulations for your country.
Highlighting the current trends and hottest news in the messaging industry.
A complete guide to our Privacy Policy and Terms and Conditions of Service.
Log into your BulkSMS.com online account here.
Log into the BulkSMS Integration Gateway here.
When a customer orders a high-end kitchen, a new bed, or specialised sports equipment, the final delivery experience often defines how they remember the brand. For BEELIV, a French specialist in home delivery, installation, and assembly, that last mile matters just as much as the product itself.
BEELIV works with professional brands across furniture, kitchens, bedding, materials, and sport, delivering and installing complex, high-value items for both businesses and private customers. Despite operating with a compact team of just nine people, BEELIV coordinates a network of 40 independent local agencies, ensuring consistent service quality while adapting processes to each delivery environment. Because BEELIV represents its clients’ brands at the point of delivery, customer feedback isn’t optional - it’s essential.
Before using BulkSMS, BEELIV relied entirely on email to collect post-delivery satisfaction surveys. While functional, email often failed to capture timely responses. Customers overlooked messages, feedback arrived late, and valuable insight into delivery performance was sometimes lost. This made it harder for BEELIV to reinforce the value of its service to client brands and to address issues quickly when something didn’t go as planned.
To close this gap, BEELIV introduced SMS into its customer feedback process using BulkSMS.
The decision was driven by simplicity. BulkSMS integrated easily into BEELIV’s existing systems and fitted seamlessly into their Microsoft Azure environment. Although there were early concerns about SMS deliverability in France and across Europe, those worries were quickly replaced by measurable results.
Today, BulkSMS is fully embedded in BEELIV’s automated workflow. Once a delivery is completed, customers are automatically invited to share feedback, receiving either an email or an SMS depending on the data available. SMS ensures that the request is seen quickly and at the right moment, when the delivery experience is still fresh.
Responses are gathered and reviewed to assess service quality across BEELIV’s delivery network. The insights help identify areas of non-compliance, highlight opportunities for improvement, and monitor overall performance. Positive feedback is shared with local agencies, reinforcing strong service and recognising teams who deliver exceptional experiences. While the sending and collection of feedback is automated, BEELIV currently analyses results manually, with AI-driven analysis in development to unlock deeper insight from customer comments.
On average, BEELIV sends around 1,000 SMS messages per month, with volumes flexing according to delivery activity. Since introducing SMS, customer response rates have increased by 18% over the course of 2025 - providing BEELIV and its client brands with clearer, more reliable insight into the delivery experience.
The impact goes beyond improved metrics. Customers feel listened to, client brands gain confidence that service quality is actively monitored, and delivery agencies understand that their performance matters. One unexpected outcome has been the depth of customer feedback: the larger and more complex the delivery, the more detailed and appreciative the comments tend to be - offering valuable recognition for crews on the ground.
For BEELIV, BulkSMS didn’t change the way the team works day to day - it strengthened it. Automation keeps the process efficient, while SMS brings customer insight closer to the moment of service. The result is better visibility, stronger accountability, and continuous improvement across the delivery network.
BulkSMS proves that even a simple, well-timed message can play a powerful role in protecting brand reputation and improving service quality - one delivery at a time.