Turning Chasing Rent into a Simple, Scalable Process.
A BulkSMS.com Case Study

Managing rental properties means juggling people, payments, and constant communication. For Statoncoe Lettings, one task consistently drained time and energy: chasing rent arrears.

Lettings managers were spending hours calling individual tenants, leaving voicemails, and following up repeatedly. Calls went unanswered, inboxes filled up, and valuable time was lost - time that could have been spent helping landlords and tenants with more meaningful issues.

That’s when they introduced BulkSMS.

Instead of relying on phone calls, the team began sending clear, direct SMS messages to individual tenants with outstanding rent. Messages were delivered instantly, read quickly, and didn’t require tenants to answer a call during the workday. The result was immediate: responses came faster, and payments followed sooner.

By automating rent reminders and arrears follow-ups via SMS, the business dramatically reduced the time spent chasing payments. Lettings managers were no longer tied up on the phone, freeing them to focus on customer service and relationship management instead of missed calls and repeated follow-ups.

Most importantly, faster tenant responses meant landlords were paid sooner - improving trust and satisfaction on both sides.

The Outcome

• Faster rent collection8 through direct, high-read-rate SMS communication.
• Significant time savings for lettings managers.
• Improved cash flow for landlord clients.
• Better customer service, with teams focusing on people, not paperwork.

The Use Case

This approach works for any business that needs to follow up on payments, appointments, or actions - especially where speed, clarity, and scale matter. BulkSMS helps turn a traditionally frustrating task into a simple, efficient process that runs quietly in the background while teams focus on what really matters.