Access your online account from any web browser.
Two-way SMS functionality that integrates with multiple platforms.
Manage your SMS communications from your desktop.
Send bulk SMS text messages using our iOS mobile app.
Receive incoming messages directly from your customers.
Get your own 5 digit shortcode.
Find out more about the SMS solutions we offer here.
Integrate using our API and send SMSes automatically.
Take a read through our APIs and see what suits you.
Featuring our infographics, how to’s and industry specific use cases.
A useful resource for those with questions. FAQ’s and video tutorials.
A look into how our customers are innovating with our products.
Practice safe sending. Check out the regional regulations for your country.
Highlighting the current trends and hottest news in the messaging industry.
Log into your BulkSMS.com online account here.
Log into the BulkSMS Integration Gateway here.
By Dr Pieter Streicher, MD of BulkSMS.com. Uploaded on: 22 March 2011.
Mobile payments for mobile subscription services are receiving much news of late due to negative consumer sentiment over unsolicited billings. An imminent change in the way that Vodacom customers sign up for third party mobile subscription services is good news for consumers and paves the way towards building increased confidence in mobile payments. Another important development is the recent law that states that mobile network operators should put in place the ability to block a handset from requesting any subscription services.
But with no official launch date yet from Vodacom, and no sign of the other
mobile network operators following suit, it’s worth customers taking a look at
how subscription services work, and which pitfalls to be aware of.
Mobile subscription services involve an ongoing charge on your cellphone
account for a variety of third party mobile services. Consumers sign up for
these services by responding to an advert, and sending a message to a
shortcode, such as 31020. Alternatively, a consumer could be browsing the
internet from their mobile phone, and then click on an advert for a service.
Of the several million South African cellphone users that are subscribed to
mobile subscription services, as many as 150,000 subscribers request to
terminate one or more subscriptions every month. Of these, 77% cannot recall
that they subscribed in the first place. Instances of alleged fraudulent
billing have been reported by the media.
Currently, some content providers (WASPs) have direct access to your money via
your cellphone account, and also receive the cell phone numbers of visitors to
This means the network operators:
In addition, mobile phone billing simply does not accommodate electronic charge
backs in the same way a credit card service does. It also provides unclear
billing details – with some network operators lumping all third party content
services into one amount on statements, which is neither transparent nor useful
for the customer.
Hopefully soon, Vodacom at least will take a more active role in the premium
rate subscription billing process. Data belonging to customers who have
subscribed to a service via a link or shortcode will go directly to the network
operator. It will confirm pricing and terms & conditions; ensure the customer
opts in twice; and, crucially keep a log of the details before passing the
details on to the WASP for billing and content delivery.
This is an important change as it means the operator will have a full record of
which services its customers have subscribed to. This means it will be able to
prove whether or not a customer has signed up for a service. Previously network
operators could do very little to help customers questioning a specific
subscription– leading to much frustration and time wasting by consumers.
Ideally operators should allow customers to check their mobile subscriptions
from their handsets in the same way they check their account balances.
Of course these changes won’t help if the original advert was misleading. So
customers should still be careful about what they click on or sign up for, and
actively complain to the Wireless Application Service Providers’ Association
(WASPA) if they have been misled by advertising.