For example, companies can receive feedback directly from their customers without having to cold call or ask them to fill out lengthy questionnaires. Simply send a quick SMS to your list of already interested customers, asking them to give you feedback or rate your service. What a great way to improve your customer satisfaction!
Other examples of where two-way messaging can be used to grow your business include lead generation, improved customer service and order tracking. One of our local clients, HD Chauffeur rides, uses two-way messaging to communicate with their riders for touring logistics. Using the Text Messenger platform, they are able to plan, schedule and coordinate tours by sending (and receiving) a few SMS messages. It provides a simple solution to an otherwise time-consuming operation.
We recommend that you test whether replies are possible on the mobile networks you are sending to – if you can’t get replies, please let us know on email@example.com and we will investigate. In some cases, replies may use another country’s mobile network, which means that the cost of the reply might be higher than the cost of a normal text message.
To find out more about how two-way SMS messaging can work for you, email us at firstname.lastname@example.org.