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There are many companies using SMS to aid and enhance their business communications. Here are a few examples of how our customers are using SMS.
Running a wireless internet service provider in KwaZulu-Natal means living with a simple truth, no matter how good your network is, outages happen. For EMP WISP, serving both business and consumer customers, the real challenge wasn’t just restoring connectivity when something went wrong. It was communicating clearly, quickly, and calmly while customers were offline.
The Way Forward IT is a managed IT services provider that supports around 200 small business clients primarily across email, but also across security, hosting, backups and day-to-day IT support. With a small team, clear and timely communication is critical - especially when systems go down or payments are due.
Running a loan comparison website means speed, clarity, and consistent communication are everything. This business operates in the consumer finance space, helping everyday customers compare and complete loan applications online.
When a customer orders a high-end kitchen, a new bed, or specialised sports equipment, the final delivery experience often defines how they remember the brand. For BEELIV, a French specialist in home delivery, installation, and assembly, that last mile matters just as much as the product itself.
The Santa Shoebox Project, which annually organises end-of-year gifts from members of the public for underprivileged children, has grown from 180 Santa Shoeboxes in 2006, to a whopping 1,378,073 gifts collected from 60+ locations by 2025. Along with this growth has come a range of logistical challenges so in 2011 the organisers put SMS to the test to aid communication with its donors.
Managing rental properties means juggling people, payments, and constant communication. For Statoncoe Lettings, one task consistently drained time and energy; chasing rent arrears.
Cosmiq Broadband has a bold mission, bring fast, affordable fibre to families in low-income communities - people who’ve often been left behind in South Africa’s digital revolution. Their service was strong. Their pricing was fair. Their purpose was clear. But one problem was quietly chipping away at their progress, customers weren’t paying on time, not because they didn’t want to, but because they weren’t seeing the invoices.
For Paul Nation (Head of Customer Support) and Robin Staple (Marketing) at ChurchSuite, communication has always been at the heart of their mission. Their software exists to serve churches and charities - not just to help them stay organised, but to help them truly connect with their people.
Just over 20 years ago, Graeme Vincent wanted to create something new and exciting for the world of endurance racing. He wanted to create a way to track and score athletes using feature-rich software, and he wanted SMS to be part of the solution.
Lexpro Systems is a market leader in Software for Attorneys (developed by Attorneys, for Attorneys), with clients predominantly in South Africa, and growing into other African countries. For over 15 years, the company has been using BulkSMS to enable client communications directly from and through their software.
Thetha Connect’s focus is to provide a niche virtual receptionist service to small businesses and medical professionals. They provide detailed and accurate lead capturing, reporting, message taking, and appointment bookings, while using SMS to quickly and efficiently get this important info to the businesses that rely on them.
The vision of the North West Department of Provincial Treasury is to be the ultimate management authority and adviser on financial matters to the North West Provincial and Local Administration. As a department, they are in the pursuit of transparency, good financial management and accountability, and to help them achieve this goal, they use SMS.
Shropshire Staffordshire Cheshire Blood Bikes (SSCBB) are a UK-based urgent volunteer service providing transportation of blood and other urgent medical supplies to NHS hospitals across Shropshire, Staffordshire and Cheshire. Due to the time-critical nature of this job, SMS has been brought on board to make sure supplies get to the right place at the right time.
Just like the saying "with great power, comes great responsibility", in business, with great growth, comes a great amount of paperwork. Managing complex internal processes while making sure that the right documents are in place for external contractors and suppliers, can be both time-consuming and an administrative nightmare.
Annette Laing Property Consultants (ALPC), based in Cape Town, South Africa, knows how important clear, accessible, and timely communications are.
The North West Editors Guild (NWEG) was founded in the summer of 2008 by a group of like-minded editors who realised that the broadcast industry in the North West of England needed a central resource where producers, production managers and publishing houses could find reputable editors.
Super Monitoring is a SaaS (software as a service) company based in Poland that monitors websites and applications for their availability, performance and proper functioning.
Based in Cape Town, South Africa, Goch and Cooper Auto Services strive to be the best in the Motor Industry. From servicing and repairs to engineering services, Goch and Cooper have the facilities to accommodate any kind of vehicle. Along with their automotive services, the team strives to provide award-winning customer service, and to do this, they’ve used SMS for more than 13 years.
Founded in 1981, Telemedia are leaders in the broadcast and teleport industry. They supply studios and production companies with the services needed to create and distribute content that will broadcast on-air.
Like many other companies across the globe, Participate Technologies, a South African based audience engagement company, has had to adapt their business solutions to suit the current COVID-19 requirements.
Based in a small town in Italy, Giallo Palloncino is a retail store specialising in party supplies. The owners of the store, Fabio and Claudia, opened the shop in 2013, and have been supplying the locals of Turin, Italy, with unique, delicate, and loved party supplies ever since.
Established in 1987, Unigrain are leaders in the grain trading industry and offer a range of services to thousands of farmers around South Africa.
East Coast Radiology, a well-established diagnostic radiology practice based in South Africa, believes that health care is more than just treating patients, it’s about treating people while also trying to run a business.
What started out as a simple test to see how well SMS would work, has become an integral part of Image Cartel’s communication strategy. So much so that it is even being explored in the course material as the most effective marketing solution for the Nail and Lash industry.
Anyone in the medical industry knows that missed appointments and keeping in touch with patients can be both time-consuming and costly. Which is why DC Medical, a medical tourism company in Slovakia, started sending automated SMS reminders and notifications to their patients, solving this problem once and for all.
This property management company based in the UK has SMS enabled their cloud-based software to save clients valuable time and free up resources.
E-bee is an innovative beekeeping software developed in Slovenia that uses the SMS API to help monitor beehives. SMSes are automatically sent from the E-bee server to the beekeepers mobile phone whenever there is a change in activity in the hive.
Digimat is a Swiss company that specialises in digital solutions that control HVAC servers. They use the BulkSMS API to help monitor the HVAC servers and inform technicians whenever there is a problem.
Juan Bredenkamp, a local South African, has integrated the BulkSMS API into his home alarm system. Now, whenever his alarm goes off, he receives an SMS alerting him of the alarm.
Kindandental is a dental studio based in London who uses our SMS API solution to ensure successful communication between healthcare providers and patients.
Based in the Philippines, MPIM is a religious organisation that uses the BulkSMS Web to SMS platform to keep the community connected and informed.
Sello's Computer Institute is based in South Africa and uses the BulkSMS Text Messenger to keep students up-to-date on registrations, assessment results, and payment reminders.
This leading casting agency based in South Africa uses the BulkSMS Text Messenger to allow for two-way communication between the staff and the acting talent.
How SMS keeps FlySafair passengers informed and on time.
This leading triathlon series based in the UK uses the BulkSMS Text Messenger to communicate important information with athletes keeping them up to date.
Based in England, Greenhead College has integrated the BulkSMS API into their learning management system. Their use of SMS means that the students are informed of important deadlines at all times.
This UK based live entertainment booking portal is using the BulkSMS API to speed up communications between the clients and musicians.
MCE is an IT and telecommunications company offering IT products, repair services, CCTV and surveillance systems, VoIP phone systems, copier solutions, cloud services, and support across South Africa. With a commitment to staying ahead through innovation and quality service, MCE has built a reputation for keeping clients informed every step of the way.
Torrington Cavaliers use SMS to facilitate clear and immediate two-way communication between the volunteer association and its members.
NumberWorks ‘n Words has integrated our SMS API into their CRM platform to enable the sending of automated SMS messages. The use of SMS has decreased the number of no-shows and helps save time and money.
The Hull Samaritans use SMS to communicate with its volunteers via an online volunteer management system. Using our SMS API, the volunteer management system is SMS enabled and allows for instant and reliable communication.
DentFin sends SMS messages to notify their clients of balances due on their account. DentFin also sends PDF attachments via SMS using our Mobi-gram feature.
Excel Sales and Letting makes uses of SMS to improve their customer service. The team uses SMS for various reasons, including reminding new customers of their appointments.
Knight Sound and Light started using SMS to resolve the issues they were having when communicating with their customers. They now use SMS to facilitate effective communication with their clients, thereby improving the overall customer service experience.
The Coggeshall Community bus service SMS enabled their website using our SMS API, allowing customers to register to receive updates of service delays or timetable amendments. This means that the volunteers at the bus service are able to send SMS messages to the entire contact list as and when there are any schedule changes.
URAM integrated the BulkSMS API solution with a Raspberry Pi computer which is connected to various digital mobile radios around Mexico City. The system is ready to send SMS messages when emergencies or natural disasters affect the communication infrastructure in the area.
Ontdekkers Park South Blockwatch (OPSB) started using the SMS to communicate with the neighbourhood. SMS is being used to disseminate urgent and relevent information quickly to the community that needs it.
Shark Spotters started using SMS to aid them in escalating emergency protocols quickly and efficiently in response to a shark threat or shark attack. SMS ensures the message gets directly to the people who need it, notifying them instantly.
The British Balloon Airship Club uses SMS to communicate time-sensitive information to all members who take part in their race events. From event cancellations to communicating with pilots while they are in the air, SMS does it all.
The Castle Race Series uses SMS to communicate personalized race specific information with each participant. Their use of SMS has proved vital to the organization of their events.
The South African National Zakáh Fund (SANZAF) is a faith-based, socio-welfare and educational organisation that strives to facilitate the empowerment of needy families through the efficient collection and effective distribution of Zakáh and other Sadaqát in a proactive and cost effective way.